Service Quality of Mobile Banking Services in ICICI Bank Limited
نویسندگان
چکیده
منابع مشابه
Service Quality of Mobile Banking Systems
This study aimed to promote the use of mobile transaction services and summarize 13 service items affecting mobile banking transactions, functional programs, and accessibility programs. Furthermore, this study designed questionnaire using ANP (the Analytic Network Process). Three experts from the financial industry and academia with more than five years of working experience were invited to com...
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ژورنال
عنوان ژورنال: Journal of Service Science and Management
سال: 2019
ISSN: 1940-9893,1940-9907
DOI: 10.4236/jssm.2019.125045